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Customer Service Apprenticeship at Protocol Consultancy Services

Course description

Customer Service Level 2 Apprenitceship

Course content

Customer Service NVQ

ERR

PLTS

Functiona Skills (if applicable)

  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development

Entry requirements

None

Assessment

Initial assessment and interview with training provider before CV is sent to employer

Financial information

Fully government funded programme

Future opportunities

Possible progression onto Level 3 and full time employment

Further information

To apply call 0121 236 2634 or email ahunt@protocolgroup.co.uk

How to apply

If you want to apply for this course, you will need to contact Protocol Consultancy Services directly.

Last updated date: 23 December 2014
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Key information

  • Start date: Throughout the year
  • Duration: 12months
  • Course code: CS2
  • Web url: www.protocolgroup.org.uk
  • Number of planned places: 100

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