Accessibility links

Customer Service Apprenticeship at Protocol Consultancy Services

Course description

Customer Service Level 2 Apprenitceship

Course content

Customer Service NVQ



Functiona Skills (if applicable)

  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development

Entry requirements



Initial assessment and interview with training provider before CV is sent to employer

Financial information

Fully government funded programme

Future opportunities

Possible progression onto Level 3 and full time employment

Further information

To apply call 0121 236 2634 or email

How to apply

If you want to apply for this course, you will need to contact Protocol Consultancy Services directly.

Last updated date: 23 December 2014
Provider logo

Key information

  • Start date: Throughout the year
  • Duration: 12months
  • Course code: CS2
  • Web url:
  • Number of planned places: 100