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Front of House Reception Apprenticeship at CWT Chamber Training

Course description

The hospitality and catering industry employs over 2 million people and is constantly changing, providing food and drink services in a whole range of settings from hotels to pubs, restaurants, conference services and other outlets. By gaining a Diploma you can set yourself aside from the rest, enhance your employability, career prospects and skills.

An Apprenticeship in Front of House Reception offer the chance to gain invaluable experience in the work place, whilst studying for qualifications that match your job role. You will be paid a salary and enjoy the perks of working life. We have access to a range of great jobs with employers who offer structured and supported learning. You will have an individually designed learning plan which will build on your existing skills. A dedicated Training Advisor will work with you throughout your Apprenticeship to support and guide you as you progress.



Course content

Throughout your Apprenticeship you will be required to perform a range of tasks, which could include:

  • Dealing with customers
  • Dealing with payments
  • Team working
  • Managing accommodation
  • Dealing with communications as part of the reception functions
  • Dealing with the arrival of customers
  • Dealing with bookings
  • Preparing customer accounts and deal with departures
  • Providing tourism information services to customers
  • Producing documents in a business environment
  • Using office equipment
  • Communicating in a business environment
  • Handling mail and book external services
  • Providing reception services
  • Storing and retrieving information
  • Resolving customer service problems

You will undertake a combination of on and off the job learning, where you will gain practical experience in all aspects of Front of House Reception.

Entry requirements

In general you will need to be friendly, approachable, helpful, smart, organised and customer focused. You will need to be prepared for hard work and varied tasks and able to work individually and as part of a team. You will also have to be flexible as you may have to work shifts including weekend and evenings, however this will depend on your job role and working environment.

Whilst there are no specific entry requirements, GCSE’s in maths and English would be an advantage, but whatever your GCSE’S, we will design an Apprenticeship to suit your needs.


Apprenticeships are achieved through assessment and training. Assessment is normally through on-the-job observation and questioning. You will produce evidence to prove that you meet the national standards. You will be appointed a Training Advisor who will work with you throughout your Apprenticeship. The Training Advisor will test your knowledge; understanding and work-based performance to make sure that you can work effectively in your chosen career.

When you start an Apprenticeship, CWT Chamber Training will help you to identify the correct course and level, identify what you already know, analyse what you need to learn and agree an individual plan of learning based on your needs.

Typically you will undertake a mixture of training in the workplace as well as attending CWT Chamber Training's training facility for additional learning.

Financial information

Apprenticeships for 16-18 year olds are fully funded. Your employer pays your salary and we cover all agreed training costs. For those aged 19+, there may be partial funding available. Our qualified Advisors will answer any queries you may have regarding this.

Future opportunities

The opportunities are endless. From Level 2, you will be able to progress to an Advanced Apprenticeship at Level 3, which will stand you in good stead for progression into higher education. Successful completion of the Advanced Apprenticeship could lead to management or supervisory roles. Progression routes include:

  • Hospitality Supervision
  • Customer Service
  • Team Leader or Supervisor
  • Manager
  • Area Manager

Further information

CWT Chamber Training has specialist staff who will provide you with up to date information, advice and guidance so that you can make an informed choice about your future. Our team work closely with employers to identify exciting job opportunities suitable for Apprentices and support you in securing a job with great prospects, progression and the chance to gain relevant qualifications that will further your career.

During your Apprenticeship you will:

  • Secure a great job with exciting career prospects
  • Undertake off the job training to develop your skills and knowledge
  • Specialist workshops to develop your skills in English and maths
  • A designated Training Advisor to guide and support you throughout
  • A work place mentor for additional support
  • Regular progress reviews to track your development

You can apply on-line at or call us on 024 7623 1122.

How to apply

If you want to apply for this course, you will need to contact CWT Chamber Training directly.

Last updated date: 24 September 2014
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Key information

Contact details


  • More information
    • CWT Chamber Training is based close to Coventry City Centre, which makes us easily accessible by public transport or car. However we offer Apprenticeship opportunities across all of Coventry and Warwickshire.

      CWT Chamber Training has a range of up to date, modern training facilities, where technology is widely used to ensure our courses are fun, informative and highly valued by employers.

      All rooms are resourced with up-to-date equipment i.e. smart boards, internet access and comprehensive information, advice and guidance materials are available with qualified staff on hand to support your decision making.

      In the main we will visit you at your employer’s premises and our qualified experienced Training Advisors will work with you on a one-to-one basis.