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Employment Related Services Advanced Apprenticeship Level 3 at City of Westminster College

Course description

This qualification is designed to meet the professional needs of the employment related services sector and raise the performance and productivity of practitioners and improve delivery standards so more people are moved into long term sustained employment.

The accessible nature of the units means that training can be delivered in bite-sized chunks, providing a flexible approach to learning. Tests will be available three times throughout the year meaning that candidates can access them as they complete individual sections of learning, if they wish to.

The qualification provides good underpinning knowledge to support an administration role. Some units are assessed through an examination.

Mandatory Units

  • Understanding the employment related services sector
  • Providing excellent customer service
  • Manage own professional development within an organisation
  • Ensure compliance with legal, regulatory, ethical and social requirements

Optional Units (selection)

  • Understand the importance of legislation and procedures
  • Liaise with other services
  • Manage personal case loads
  • Operate within networks
  • Provide and maintain information materials for use in the service
  • Develop interactions with advice and guidance clients
  • Interact with clients using a range of media
  • Facilitate learning and development in groups
  • Engage learners in the learning and development process

Optional units provide opportunity to show understanding and skills in a variety of areas, including basic finance, IT and contributing to events. The NVQ gives learners the opportunity to create a portfolio of evidence showing how they are applying administration skills within their workplace. This includes six mandatory units covering the core skills needed to improve own performance and work more effectively. Learners have a choice of a wide range optional units which are likely to be determined by the employer and learner jointly identifying what best suits their needs.

The final two elements are the development of Personal learning and Thinking Skills which are embedded within the delivery of the knowledge and competency elements of the training, and Employment Rights and Responsibilities where understanding is checked through completion of a short workbook, or can be taken as a standalone unit.

We can provide a list of optional units and work with you to choose which are the most appropriate.

Functional Skills

If employees do not have a Level 1 qualification in English, Maths or ICT gained in the last 5 years e.g. GCSE Grade C or above, they will also need to achieve functional skills at level 2 in these subjects.

Entry requirements

We will undertake an assessment and skills scan to make sure that this qualification is suitable for you. It is preferable to have English and Maths GCSE Grade C or above.


You will be assessed through online exams for some Business Administration units and any functional skills you need to take. The remainder will be assessed through a portfolio of work based evidence.

Future opportunities

Apprentices are in employment but the apprenticeship can help job security and promotion.

How to apply

If you want to apply for this course, you will need to contact City of Westminster College directly.

Last updated date: 26 February 2016
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