Accessibility links

Team Leader/Supervisor Apprenticeship at Craven College

Course description

A Team Leader/Supervisor is a first line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.

As a Team Leader/Supervisor you will provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever your role. Your key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Roles/Occupations that you choose may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Course content

People & Team Management Models

Customer & Stakeholder Relationship Management


Hoe Organisational Strategy is Developed

Project Life Cycle & Roles

Organisational Governance & Compliance

Time Management

Techniques & Tools

Problem Solving & Decision Making Techniques



Strategy & Team Purpose

Build a High-Performing Team by Supporting & Developing Individuals

Building Trust With & Across the Team

Communicate Effectively

Organise, Manage Resources & Risk

Ensure Effective Budget Controls

Reflect on Own Performance

Create an Effective Personal Development Plan

Effective Problem Solving Techniques to Make Decisions


Drive to achieve in all aspects of work

Demonstrates resilience & accountability

Determination when managing difficult situations

Open, approachable, authentic, & able to build trust with others Flexible to the needs of the organisation

Sets an example, and is fair, consistent and impartial

Entry requirements

Employment within the industry 3 GCSEs 9-3 (A*-D)



Financial information


Future opportunities


Team Leader

Project Officer

Shift Supervisor


Shift Manager

Further information


How to apply

If you want to apply for this course, you will need to contact Craven College directly.

Last updated date: 03 September 2018
Provider logo

Key information

Contact details