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Customer Service at North Lancs Training Group (NLTG)

Course description

What is Customer Service?

Excellent customer service skills are important for hundreds of job roles in many different sectors. Wherever you work and no matter what job you do, making sure you provide the best possible service in a friendly manner can set you and your company apart from the competition.

If you’re a ‘people person’, have good communication skills, are positive, professional and a good listener, you’ll further develop these skills which will be valuable to employers in a wide range of sectors, from travel, retail, finance, health care and childcare, to engineering, business, hospitality and catering.


Apprenticeships available:

Customer Service Practitioner Level 2

Customer Service Specialist Level 3


What training will I receive?

You’ll receive real-life training from experienced staff within your workplace, and be visited regularly by a specialist NLTG Tutor. Your Tutor will support and guide you throughout your Apprenticeship, making sure you develop the skills needed for your job role. As part of your Apprenticeship, you will need to complete a Maths and/or English qualification at Level 1 (ie Grade D/3) if you do not already have these qualifications. Depending on your Apprenticeship, you may also need to study an ICT qualification. Your NLTG Tutor will provide you with support and guidance.

If you are unsure that an Apprenticeship is right for you then why not have a look at our 'Why choose an Apprenticeship?' page. If you feel you are not yet ready for an Apprenticeship, then why not have a look at a Traineeship first?

Entry requirements

You will have to take a Skills Scan to ensure your current level of maths and English is at the required level.

Further information

Additional Benefits

• All vacancies are jobs from day one
• Your training will lead to a nationally recognised qualification
• You will receive an attractive wage/salary during training
• We have a dedicated team to support you with your English and maths skills
• We operate an equality and diversity policy
• All employers are appraised for health and safety
• We will visit you regularly during your training
• Your training will be full and varied

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 03 October 2018
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