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Customer Service Advanced Level Apprenticeship (Level 3) at Cambridge Regional College

Course description

The course is suitable for learners who can influence what happens at work, use the organisation's rules and systems flexibly to deliver good service, question the way things are done and suggest improvements, have good communication skills and a wide knowledge of the their organisation. Suitable job roles include: Customer Relationship Manager, Customer Service Co-ordinator, Customer Service Team Leader.

Apprenticeships are made up of framework of qualifications and training based on testing competency and developing practical, occupational and transferable skills.

PRACTICAL/COMPETENCY ELEMENT
Level 3 Diploma in Customer Service

Mandatory units:
• Organise and deliver customer service
• Understand the customer service environment
• Understand customers and customer retention
• Resolve customers' problems
• Principles of business
• Manage personal and professional development

Choose from a range of optional units to enhance your learning experience and tailor the programme to your individual training needs.

TRANSFERABLE SKILLS:
• Functional Skills in Maths Level 2 and English Level 2.
• Employment Rights and Responsibilities workbook
• Personal Learning and Thinking Skills

Entry requirements

There are no formal entry requirements but you must be in a job role that supports the completion of the framework.

Assessment

These qualifications are delivered entirely in the workplace. You will be assessed in the workplace using a variety of methods including observation, questioning, professional discussions, witness testimonials and candidate work products and statements.

Financial information

We are committed to providing financial support to learners where it is available. We would actively encourage you to enquire about possible financial support as soon as you can. Depending on your situation, you may qualify for a contribution towards College costs such as kit, equipment, residential fees, meals, childcare etc. Enquiries can be made to financialsupport@camre.ac.uk

Future opportunities

Progression into industry.

Further information

We would encourage you to visit one of our Cambridge Regional College Open Days:

Huntingdon: Thursday 7th February 2019 9:30am-12:30pm
Cambridge: Saturday 9th February 2019 9:30am-12:30pm
Cambridge: Wednesday 3rd April 2019 4:30pm-7:30pm
Huntingdon: Thursday 2nd May 2019 4:30pm-7:30pm
Cambridge: Thursday 13th June 2019 4:30pm-7:30pm
Huntingdon: Saturday 15th June 9:30am-12:30pm

If you need any more information about any of our courses, please request a copy of our full-time prospectus or contact our Information & Advice Team on 01223 226315.

Students who currently attend a Cambridge Area Partnership school should apply online via UCASprogress.com or by using the Cambridge Area Partnership application form (depending on your school). Please ask your careers teacher at school.

Once we have received your application, you will be invited to attend a college Welcome Event, which gives you and your parents/carers the opportunity to have a look around the College, talk to the tutors and ask any questions you may have.

We look forward to seeing you at the College soon!

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 16 January 2019
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Key information

Contact details

    • Contact name:
    • Information and Advice Team
    • Contact telephone number:
    • 01223 226315
    • Email address:
    • enquiry@camre.ac.uk

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