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Customer Service Apprenticeship Level 2 at Runshaw College

Course description

Why should I do a Customer Service Apprenticeship through Runshaw?

An apprenticeship is a real job with training that would allow you to earn while you learn, whilst gaining a nationally recognised qualification. Apprenticeships take between one and five years to complete and cover 1,500 job roles in a wide range of industries.

If you train with Runshaw College, you will be expected to demonstrate motivation, enthusiasm and dedication throughout your apprenticeship, both in the workplace and at the College. To help you do this, Runshaw will provide you with a high level of continual support to ensure you become fully competent in your field and are employer-ready when you complete this coveted apprenticeship programme. you will also have the same access to all College facilities as our full and part-time students, which includes the College library. As an apprentice, you will be encouraged to develop the ability to work both individually or as part of a team and achieve the required qualifications in Maths and English should you need to improve your current grade.

This particular course will see you work towards a Customer Service Practitioner Apprenticeship Standard consisting of:

  • Skills, knowledge and behaviour
  • Diploma in Customer Service
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service
  • Functional Skills - If you do not currently hold Grade 9-4 in English & Maths

What will I learn on the Customer Service Apprenticeship?

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours, as well as product and/or service knowledge when delivering to your customers.

Entry requirements

You will need 4 GCSE passes at Grade 9-3 (or equivalents), including Maths and English.

Please note that individual employers may stipulate higher entry requirements than those stated. The entry requirements stated should therefore be treated as the minimum.

Applicants may also be considered based on alternative qualifications and/or their life/work experience.

You must also be employed and working within a suitable role, in an environment that offers opportunities for you to complete all Level 2 units and working a minimum of 30 hours a week.


How will I be assessed?

Continual assessment and review through formative and summative assessments during your apprenticeship. These assessment methods may include completion of assignments, workbooks, reflective accounts, discussions, knowledge tests, and observations.

Once deemed competent in all areas of the standard, the apprentice will then go through independent end point assessment carried out by an external assessor.

Financial information

The current hourly Apprenticeship wage for 16-19 year olds is £3.70.

Future opportunities

What progression is available?

A Customer Service career within your chosen area or progression to the Customer Service Specialist Apprenticeship.

Further information

If you are interested in applying for this apprenticeship or wish to find out more, then please contact the Apprenticeship Team now on 01772 643008 or email

Alternatively, you can find a full list of our apprenticeship courses and vacancies on our website:

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 12 October 2018
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Key information

  • Start date: Throughout the year
  • Duration: 12-16 months
  • Course code: WQ2CUS

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