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Retail Sales Professional Level 2 at Leeds City College

Course description

Professionalism is essential to this apprenticeship. You will learn the art of exceptional customer facing service, visual merchandising, spotting trends and link buying.

Course content

Apprenticeship themes:

• Level 2 Diploma in Retail Skills (Sales Professional)

• Level 2 Certificate in Retail Knowledge

• Work effectively and support others in a retail organisation

• Cash up in a retail environment

• Monitor and solve customer service problems

• Help customers to choose specialist products in a retail environment.

Entry requirements

Individual employers will identify entry requirements in terms of previous qualifications, training or other criteria. Most candidates will have Level 2 Maths and English (equivalent to GCSE grade 4/5 or C or above), ideally as part of 5 GCSE A-C grades or other comparable qualifications.

Apprentices without English or Maths at Level 2 must achieve this prior to the completion of the apprenticeship.


You will be assessed through an end point assessment that will take place at the end of your learning and development, after a minimum of 12 months on programme learning.

It will consist of an apprenticeship showcase and practical observation supported by a professional discussion.

Financial information

n/a – Employer cost on request

Future opportunities

After successful completion of the Level 2 Apprenticeship you could progress onto our Level 3 Retail Team Leader Apprenticeship or alternatively seek full employment with your workplace or in the sector.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 28 January 2019
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