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Unified Communications Troubleshooter Higher at Baltic Training

Course description

The primary responsibility of a Unified Communications Troubleshooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

This programme is at Level 4.

Job Roles:

This apprenticeship can lead to roles such as:

  • Junior Field Engineer
  • Microsoft Consultant
  • Data Field Engineer
  • Voice Field Engineer
  • Communications Field Engineer

Course Content:

The modules in this apprenticeship include:

  • BCS Level 4 Award in Voice and Data Solutions (Includes Exam)
  • BCS Level 4 Award in Security Principles (Includes Exam)
  • BCS Level 4 Award in Server (Includes Exam)

Microsoft Technology Associate (MTA’s):

  • Networking Fundamentals (Includes Exam)

You will also complete an End Point Assessment (EPA) which includes: External Assessment, Synoptic Project, and Interview.

The training is delivered using a variety of methods, including Online Live, workshops and self study. You will receive assessor contact every 6 weeks which will be a full progress review, we encourage all managers and mentors to participate in this progress review.

Towards the end of your apprenticeship the assessor will provide final contact sessions to prepare you for EPA. Courses will run typically every 10-12 weeks, and the order of the modules can be subject to change.

Each week of training will consist of 4 days Online Live training followed by 1 day exam. The exams associated with your apprenticeship will be delivered in the nearest test centre.

Duration: 12-15 Months | Training 4 Weeks
Training Method: Online Live and Workshops

Baltic Training do not deliver training in isolation. In addition to the experience gained through meaningful employment you will develop key business skills which will strengthen your employability within any chosen path.


How to apply

If you want to apply for this course, you will need to contact Baltic Training directly.

Last updated date: 19 March 2019
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