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Welcome to Virgin Media Ltd


Whether it’s TV, mobile, home phone or super-fast broadband services, we’re turning people on to new possibilities. At Virgin Media we’re 100% focused on making our customers’ lives easier, richer and a little bit more fun. Together, we’re creating something special. And we’re loving every second.

About us

All our apprenticeships focus on Engineering. Every year, we recruit up to 150 dedicated and determined people to join Field Operations teams throughout the UK.

Joining Virgin Media as an engineering apprentice means you’re guaranteed to work with the latest tech and the most passionate people. You’ll be part of a business with massive ambition. One that imagines the future and makes it happen.

For you, that means incredible, hands-on experiences at the cutting edge. It means tons of support, plenty of qualifications, a proper full-time salary and a guaranteed job if you pass.

It’s no wonder we’ve been praised as a top employer by the Government’s National Apprenticeship Service. Our apprenticeships get more popular every year.

Whichever path you take, you’ll become an expert in the fastest broadband and most advanced TV. You’ll be a trailblazer for the future, bringing the nation’s wildest dreams to life.

How to apply

If you want to apply for courses, you will need to contact Virgin Media Ltd directly.

Last updated date: 06 January 2016
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Key information

Venues

  • A: Hook (HQ)
    • Address:
    • 10-14
    • Bartley Wood Business Park
    • Bartley Way
    • Hook
    • RG27 9UP
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/hook/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • Virgin Media Head Office. With around 1,200 people on site, it’s home to all our support functions including the Finance, Legal, Communications and People teams. You’ll also find Business, Engineering, IT & Operations here.

      As you’d expect, it’s a hive of activity. But as hard as we all work, you can bet we also know how to have fun. As this short film about a whole new use for a wheeled table shows...

      Just off the M3 at junction 5. We’re easy to get to, and once you’re here you’ll see we benefit from some pretty nifty design. All three buildings are connected by walkways. And each has its own coffee shop. Pass the muffins.

  • B: Wythenshawe
    • Address:
    • Threapwood Rd
    • Concord Business Park
    • Manchester
    • M22 0EY
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/wythenshawe/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • This busy Manchester office is one of our biggest, most important sites. Specially designed to be the daddy of all contact centres, this is where customer service, collections and complaint handling come to life. You’ll also find Social Media Customer Support, Business Sales and Field Operations teams here. And you won’t need to go far to develop new skills. Wythenshawe is the proud home of our centre of excellence for training. Which is, well, you guessed it: excellent.

      Concorde Business Park is a mere five minute drive from Manchester International Airport and train station. Everything you need to work, eat and play is right here. Let’s get stuck in.

  • C: Swansea
    • Address:
    • Matrix Court
    • Siemens Way
    • Swansea
    • SA7 9BB
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/swansea/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • Solving problems like Sherlock, our 850 legends are so good at fault management and technical support that Swansea is Virgin Media’s official centre of excellence for those areas. We’re not the only ones who reckon it’s great. Swansea has won a whole heap of awards, including Welsh Contact Centre of the Year 2012. We’re gonna need a bigger display cabinet.

      Our location in Swansea Enterprise Park means we’re rubbing shoulders with a diverse bunch of businesses, including several other contact centres. Of course, they wish they were here.

  • D: Birmingham
    • Address:
    • Eagle Court 2 and 3
    • Hatchford Brook
    • Birmingham
    • B26 3RZ
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/birmingham/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • Eagle 2 and Eagle 3. Officially the coolest names of any Virgin Media offices. These two buildings house our centre of excellence for Field Operations training, with fantastic modern facilities that give our technicians and apprentices the edge. Field Operations is based here. You’ll also find Virgin Media Business, Accounting and Customer Contact support teams in the Eagles.

      Eagle Court Business Park is just off junction 6 of the M42. We’re only seven miles from Birmingham City Centre as the eagle flies. And, um, as the car drives. This amazing modern centre is divided into three sections, with breathtaking rolling countryside just a short walk away. We’re also close to Hatchford Golf Course. So the views are almost as cool as the name.

  • E: Teeside
    • Address:
    • Roberts House
    • DeHallivand Avenue
    • Stockton-On-Tees
    • TS18 3TH
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/teesside/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • This inbound contact centre houses a friendly team of 600 Customer Retentions specialists. They specialise in keeping our cable and mobile customers happy. The annexe is a warm and welcoming depot for the Field Operations gang.

      In a word, well-connected. Or is that two words? A 10 minute drive from Stockton centre; 20 minutes from Darlington Station and even closer to Eaglescliffe and Thornaby; Durham Tees Valley Airport is in the vicinity, with Newcastle International a little further at 45 minutes. Whether you commute by plane, train or automobile, you can be sure of a warm welcome.

  • F: Baguley
    • Address:
    • City House
    • Timpson Road
    • (off Southmoor Rd)
    • Manchester
    • M23 9WX
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/baguley/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • Baguley boasts a telesales contact centre so very good, it’s award-winning. And that’s not all. A whole range of departments are thriving and jiving here, including Direct Sales and Field Operations.

      City House in south Manchester is just down the road from our major contact centre at Wythenshawe. We’re moments away from a range of transport links and a selection of shops. But with a gym, canteen, break out rooms and car park on site, we’ve got it all covered.

  • G: Bradford
    • Address:
    • Mayfair Business Park
    • Broad Lane
    • Bradford
    • BD4 8PW
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/bradford/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • Crunching the numbers and living the dream, we’re the Accounting & Finance support teams. There’s around 350 of us, and everyone plays a part in keeping Virgin Media ticking.

      We’re based on a business park on the outskirts of Bradford city centre. There’s a great canteen on site, but if you want to stretch your legs, you’ll be spoilt for choice - there are stacks of sandwich shops and takeaways within five minutes’ walk.

  • H: Knowsley
    • Address:
    • Turner Buildings
    • Kitling Road
    • Prescot
    • L34 9JA
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/knowsley/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • We love tech, we live for tech, and this is where tech lives. Here you’ll find one of our Super Head Ends (which are every bit as important to our network as they sound!) and not one but two Data Centres. What’s more, our Technology Service Centre is right here, too. Knowsley. It’s the home of know-how.

      We’re close to junction 4 of the M57, or a 20 minute taxi ride from Liverpool Lime Street Station. Nearby Knowsley Village is only five minutes away by car. There, you’ll find a choice of good local facilities and shops. Oh, and did we mention there’s a Super Head End here. We know, right?

  • I: Gateshead
    • Address:
    • Communications House
    • 1 Dukesway West
    • Gateshead
    • NE11 0PN
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/gateshead/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • When people move house, the last thing they want is to leave their Virgin Media service behind. That’s why the National Home Movers Centre at Gateshead has an important role to play. In addition to those helpful folks, Gateshead is a happy hub for Field Operations and Direct Sales teams.

      Team Valley Trading Estate has a fantastic spot just off the A1, next to the awesome Angel of the North. Our Virgin Media angels certainly enjoy some heavenly advantages - right next door to the Retail Park and only five minutes by car to the Metro Centre, it’s perfect for shops and the city.

  • J: London Hammersmith
    • Address:
    • 161
    • Hammersmith Road
    • Hammersmith
    • London
    • W6 8BS
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/london-hammersmith/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • Turning Hammersmith into Glammersmith, it’s our Product, Brand & Marketing, Corporate Affairs including Media Relations, Public Affairs, Internal Communications and Sustainability as well as Digital Entertainment, Legal, People and Finance teams. Over 450 people in all, and all enjoying the high life. How come? Well, let’s just say there’s a cinema in reception.

      About as well connected as it gets. Griffin House is a five minute walk from the shops, banks and eateries of Hammersmith Broadway, baby. It’s Zone 2 Underground, with the District, Piccadilly and Hammersmith & City lines all making a beeline for one of west London’s coolest spots. What’s more, we’re only 20 minutes by tube from the West End and Heathrow Airport.

  • K: Peterborough
    • Address:
    • Beechcroft
    • Bakewell Road
    • Peterborough
    • PE2 6YS
    • Telephone number:
    • Main: 08453026999
    • Website:
    • http://careers.virginmedia.com/locations/peterborough/
    • Email address:
    • apprentices@virginmedia.co.uk
    • More information:
    • 100 dedicated individuals, delivering fantastic Shared Services for Field Operations. Put simply, they’re helping us make a bigger, better difference for customers, at home and on the streets.

      Southgate Business Park is on the edge of Peterborough. Just off the A1, it’s great for quick access to the city and the motorway. At the same time, it’s a lovely, peaceful and private area. Best of both worlds. We wouldn’t give you anything less.